City movie location sign — file photo

Chicagoans seem to get some sort of enjoyment from complaining about the city’s many failings.

Whining and moaning about this problem, or that problem is like second nature to us.  I am certainly guilty of it, perhaps, more than most.

But once in a great while, the “City That Works,” actually does.

In this particular case, a bunch of drivers who were erroneously towed from the Loyola Park parking lot got some justice.

As reported here back in early September, drivers had parked their cars in the lot for the night and came back in the morning to find their cars had disappeared.

It seems the city had not given drivers adequate notice that a film crew was shooting a TV commercial for Secret deodorant that evening. Subsequently, 27 drivers had their vehicles towed from the lot.

But almost as soon as the problem popped up, 49th Ward Alderman Joe Moore and his Chief of Staff Betsy Vandercook got to work.

According to Vandercook, over the course of the past five weeks, they were not only able to get the driver’s parking tickets non-suited (thrown out),  but are getting the $160 tow fees each driver paid to retrieve their vehicle refunded without having to go through the painful tow hearing process.

“Everyone was a winner,” said Vandercook explaining that all of the many city departments she had to interact with, helped in resolving the issue. “They were really, really great. All the agencies involved were extremely helpful.”