4500 I-PASS User Accounts Hit By Software Glitch
Have you seen some crazy transactions on your credit card or on your bank account from I-PASS Friday?
Not to worry, says the Illinois Tollway Authority, it was just a software glitch.
In a statement Friday, the Illinois Tollway says some customers scheduled for automatic balance replenishment may have seen a series of charges and refunds to their accounts.
“As a result, I-PASS customers may notice unnecessary charges and refunds from the Tollway on their credit and debit cards,” the statement said. “We are currently working to ensure that all I-PASS automatic replenishment accounts have been correctly refunded. We are also working with our banks to ensure that customers do not incur overdraft fees as a result of this computer problem.”
The Chicago Tribune says about 4,500 of the 3.2 million I-PASS users were affected.
But while the exact reasons for the glitch are still unclear, the Tollway was working to proactively alert customers who were affected and wants any customers who’ve experienced this activity to contact I-PASS customer service.
“We apologize to our I-PASS customers who may have been surprised by this account activity and urge them to call our Customer Call Center at 1-800-UC-IPASS with any questions about their accounts.”
I just got a letter from I-PASS telling me my credit card was no longer valid. The very same card I changed is their web site 6 months ago because I changed bank accounts. In my response letter I asked I-DOT for a confirmation that my account was in good standing, verification of the new credit card number and what steps they.are taking to prevent credit card fraud and to next time check their own file s BEFORE they spend tax payers money on bogus letters.