City Clerk Opens City Sticker ‘Will Call’ Window
It’s kind of like dropping off your dry cleaning.
Tuesday morning, Chicago City Clerk Susana Mendoza launched a pilot program out City Hall for what is essentially a will call window for city stickers.
Just drop off your city sticker renewal application at the will call one day and pickup your new city sticker 24 hours later–no long lines, no waiting.
The will call program is only available in City Hall, 121 N. LaSalle, Room 107 where orders can be dropped off from 8 a.m. to 5 p.m., July 5 through July 14.
According to the Clerk’s office, will call sticker orders can be placed with or without a renewal notice for all type of vehicle stickers including passenger, large passenger, senior, motorcycle, and pick up truck stickers.
All orders dropped off at will call will be ready for pick up in City Hall 24 hours later. Only checks made payable to the City Clerk are accepted for will call orders.
Clerk’s office spokesperson Kristine Williams thinks it will really be popular with drivers who work downtown who don’t want to wait in long lines to receive their sticker. With exactly two weeks of sales left for 2011-2012 city sticker sales left, this idea may be a popular alternative to waiting hours in line to purchase the $75 sticker.
The idea for the will call window came from one of Clerk Mendoza’s employees.
“I was really excited when one of my bright employees came up with the idea for the will call window,” says Mendoza. “While busy helping answering customer questions in line, Wade Chan dreamed up the idea of the will call option and I loved it. I always encourage our employees to come up with ways to help customers have a faster, better experience with our office.”
Chan, came up with the idea based on all the sports events and concerts he attends.
“I buy a lot of concert tickets and game tickets online and always pick my tickets up at will call,” said Chan. “It only seemed natural for our office to offer this service to those customers who would rather avoid the long lines and simply drop off their order for pick up at a later time that is convenient to them.”
The Clerk’s office hopes this test program will be a success so it can branch out next year.
“We hope to expand this next year to our satellite offices and even to online sales,” says Williams explaining that some motorists don’t trust the mail and would prefer to stop by one of the city’s sales offices to pick up their sticker in person.