City Clerk del Valle Brings Hands On Attitude To City Sticker Sales
Most people in line don’t give the gentleman in the crisp pressed shirt and tie a second look.
He points, quickly reviews some paperwork a young women offers him before speaking to her for a few moments, then motions to the next person waiting in line.
These drivers standing in line, just trying to get their Chicago city sticker before the July 30th deadline, simply want to get in and out of City Hall as quickly as possible.
So it’s not a surprise most don’t recognize the soft-spoken man helping them out as Chicago City Clerk Miguel del Valle.
“Clerk del Valle is very hands on and has been in the hallway helping people during sticker season for four years, ever since taking office,” says City Clerk spokesperson Kristine Williams. “Many times people recognize him, but that isn’t the reason he is in the hallway. He wants to help people get their stickers as quickly as possible, as all of us do.”
Lines for city sticker sales sometimes wind out into the hallway outside room 107 in City Hall, especially during the lunch rush. During these peak traffic periods, it’s not uncommon to see many non-clerical or administrative City Clerk staff helping keeping things moving smoothly.
Last Tuesday, when del Valle took his turn helping out on the floor, the Clerk kept the line flowing quickly, answering drivers’ questions, directing people in line to the correct windows, expediting motorists looking for replacements for their defective sticker to a special window and even walking an elderly women to another office altogether after accidentally waiting in the wrong line.
Initially it took some gentle prodding to get Clerk del Valle, who seemed genuinely self-conscious of the attention, to even comment on his personal involvement in assisting with sticker sales.
“I believe during sticker sales season it is all hands on deck and I like to lead by example,” explained del Valle who thinks the contact with the public leads to improvements in the services his office provides. “By being on the front lines and helping customers, it keeps us tuned into what our constituents experience when they come into contact with our office, whether that is in person, on the phone, by e-mail or by mail. There is a lot of value in talking to customers on a day to day basis. Talking to the constituents often leads to decisions that helps improve the sales experience in future years.”
So, if you’re down at City Hall trying to get your city vehicle sticker at the last minute, no your mind’s not playing tricks on you–that’s really the Chicago City Clerk helping you get this year’s city sticker.